See, Smile, Say Hello

Exceptional service isn’t about gimmicks. It’s about human connection. In his new book See, Smile, Say Hello, Michael Heppell shows you exactly how to master it.
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If you work in retail, hospitality, healthcare, finance, or any business that serves people, this book will make you unforgettable – for all the right reasons.

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There are 50 easy-to-read, impactful chapters in 3 main sections.

SEE features powerful tools and ideas to help you see your customers as individuals

SMILE is designed to help you create emotional connections

SAY HELLO focuses on communication and how to stand out

In a world full of noise, be the one people remember

Do one and you'll make a difference

Do two and you'll make an impact

Do all three and you'll make a fortune

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